FAQ
FAQ
-
Q.
Is there any way to get there other than by car?
I would like to take public transportation.
-
A.
Since CHANOWA is located in a place that is not accessible by public transportation, you can only come to the reception area by car.
If you would like to come by public transportation, please contact us in advance using the inquiry form.
There is also a car rental office near Iruma-City Station, and on weekends and holidays, EV car sharing is available at Iruma City Hall.
(For more information, please click the link below)
【Iruma City Hall EV Car Sharing】
-
Q.
How can I use the terrace?
-
A.
CHANOWA is available for charter only and reserved in advance On the day of the event, after you have registered at the teahouse at the meeting place,
You will receive a “green tea wheel backpack” containing green tea leaves, a teapot, a tea cup, and a pot of hot water, as well as a cushion.
After you head to the terrace in the field on your own, please enjoy your time to your heart's content until the end of business hours.
A table, camera stand, and camp chairs are provided in the trunk next to the terrace for your free use.
-
Q.
Is it possible to bring my own?
-
A.
You can bring light refreshments (rice balls, sandwiches, snacks, etc.), so please enjoy them with a cup of delicious green tea.
Alcohol is not allowed.
-
Q.
What kind of clothing should I wear?
-
A.
Please bring or wear clothes and shoes that can get dirty.
The area around the terrace is green tea fields (farmland), so it may be a little damp after a rainy day.
-
Q.
What is the cancellation policy?
-
A.
Cancellation due to rain
No cancellation fee will be charged.
We make the decision to hold the event around 12:00 PM the day before and we will contact you.
- Cancellation by the customer
Cancellation on the day of use: 100% of the fee
Please be sure to contact us on the LINE app or by phone at least one day in advance.
-
Q.
What payment methods are available?
-
A.
On-site payment on the day of the event (cash only).
*Some locations accept PayPay and other forms of payment.
-
Q.
Do you offer children's rates?
-
A.
Children under 6 years old (under elementary school age) are free of charge.
-
Q.
Is it possible to change the number of people?
-
A.
Yes.
Please contact us by e-mail (info@teatrip-CHANOWA.com) by 12:00 PM the day before.
-
Q.
On Location Filming and Special Uses
-
A.
Please contact us in advance for commercial use (use as a location for commercial material), use as a film location, group use of 6 or more people, wedding photography, drone use, and other special uses.
* Any local support without prior consultation will not be accepted.
-
Q.
Are pets allowed?
-
A.
No, pets are not allowed.
-
Q.
Can I just see CHANOWA without a reservation on the day of the event?
-
A.
No, we will only show it to those who have made a reservation, as it is the private property of the teahouse.
Q.
Is there any way to get there other than by car?
I would like to take public transportation.
A.
Since CHANOWA is located in a place that is not accessible by public transportation, you can only come to the reception area by car.
If you would like to come by public transportation, please contact us in advance using the inquiry form.
There is also a car rental office near Iruma-City Station, and on weekends and holidays, EV car sharing is available at Iruma City Hall.
(For more information, please click the link below)
【Iruma City Hall EV Car Sharing】
Q.
How can I use the terrace?
A.
CHANOWA is available for charter only and reserved in advance On the day of the event, after you have registered at the teahouse at the meeting place,
You will receive a “green tea wheel backpack” containing green tea leaves, a teapot, a tea cup, and a pot of hot water, as well as a cushion.
After you head to the terrace in the field on your own, please enjoy your time to your heart's content until the end of business hours.
A table, camera stand, and camp chairs are provided in the trunk next to the terrace for your free use.
Q.
Is it possible to bring my own?
A.
You can bring light refreshments (rice balls, sandwiches, snacks, etc.), so please enjoy them with a cup of delicious green tea.
Alcohol is not allowed.
Q.
What kind of clothing should I wear?
A.
Please bring or wear clothes and shoes that can get dirty.
The area around the terrace is green tea fields (farmland), so it may be a little damp after a rainy day.
Q.
What is the cancellation policy?
A.
Cancellation due to rain
No cancellation fee will be charged.
We make the decision to hold the event around 12:00 PM the day before and we will contact you.
- Cancellation by the customer
Cancellation on the day of use: 100% of the fee
Please be sure to contact us on the LINE app or by phone at least one day in advance.
Q.
What payment methods are available?
A.
On-site payment on the day of the event (cash only).
*Some locations accept PayPay and other forms of payment.
Q.
Do you offer children's rates?
A.
Children under 6 years old (under elementary school age) are free of charge.
Q.
Is it possible to change the number of people?
A.
Yes.
Please contact us by e-mail (info@teatrip-CHANOWA.com) by 12:00 PM the day before.
Q.
On Location Filming and Special Uses
A.
Please contact us in advance for commercial use (use as a location for commercial material), use as a film location, group use of 6 or more people, wedding photography, drone use, and other special uses.
* Any local support without prior consultation will not be accepted.
Q.
Are pets allowed?
A.
No, pets are not allowed.
Q.
Can I just see CHANOWA without a reservation on the day of the event?
A.
No, we will only show it to those who have made a reservation, as it is the private property of the teahouse.